Shipping and Refund Policy

Shipping

We have partnered with courier companies to satisfy our delivery needs. A professional courier company is less inclined to make any kinds of errors or mistakes, thus meeting our criteria of being a great experience for our buyers.

The standard policy is a delivery time of 1-2 days but we have specified the delivery period as 1-4 days to ensure that you do not get disappointed in case unexpected catastrophes erupt which would be out of our control.

As mentioned in the checkout page, Free Delivery Is Available only in Colombo Limits Sri Lanka. Refer FAQ page for more details.

Return Policy

There is a return/replacement period of 7 days if the reason specified is:

  • Complete shipment arrives broken or damaged
  • Product does not match key features in online description
  • Product is sent in the wrong style or quantity
  • Product quality is below expectation
  • Partial shipment arrives damaged or broken

Please Note: The 7 day return policy does not apply to vouchers or tickets.

Special Addition For Clothing:

Returns will not be accepted if:

  • The product has been washed
  • Tags have been removed.

In the above cases, you will never be asked to pay any hidden penalty fees, surcharges or return shipping fees.

Payment Policy

buyone.lk offers two options for payment:

  • Bank Transfer: You deposit the invoice amount to the bank and confirm with us by call or email. We will then ship the goods to you after confirmation is done.
  • Cash on Delivery: As the name says, when you receive the delivery, you pay the invoice amount to the delivery guy.